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Old 25/05/2018, 08:52 AM   #1
Uberanwar
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Default Driver Installation Issue

I have an issue whereby a driver fails to install properly (it does not show on services.msc, apps & features, task manager, etc.). To be specific, it is the Intel Rapid Storage Technology driver for my Asus X555LD that I am currently dealing with. I tried to seek some help from ASUS Support Live Chat and according to the customer service agent, it is a compatibility problem because I did a fresh installation of the laptop and therefore lost my OEM/original version of Windows which is specially tweaked for my laptop and they told me I did a big mistake, I should've upgrade/update instead, not through fresh installation. They asked me to send to ASUS store which would cost me for OS re-installation is $60 ($50 for reinstallation and $10 for ground shipping).

Does anyone here owns a laptop and had a fresh installation before? Do you ever encounter any issues?
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Old 25/05/2018, 09:27 AM   #2
Gforcez1337
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Default Re: Driver Installation Issue

They have drivers for your laptop on their website: https://www.asus.com/Laptops/X555LD/HelpDesk_Download/ Try those.
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Old 25/05/2018, 10:19 PM   #3
Xhizors
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Default Re: Driver Installation Issue

One of my older laptops is a Asus X55 etc. Looks like as your model.
Just install drivers from their site. Check if you have Asus ATK installed too, it's a driverpack
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Old 31/05/2018, 10:58 AM   #4
GTLS
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Default Re: Driver Installation Issue

Go to Intel's website and search for downloads for your CPU's. You will find non OEM versions of all intel drivers there. (like Intel HD Graphics and even Intel RST). - https://downloadcenter.intel.com

You can also download their Driver Update Utility to download and update all intel based drivers automatically.

If I am not wrong, you will also have to enable Rapid Storage technology from BIOS.
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Old 31/05/2018, 12:05 PM   #5
Sew_Sumi
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Default Re: Driver Installation Issue

Make sure you ID the driver you need correctly, many laptops have near identical model numbers, but they are different.

Also be wary as some will list multiple drivers, where only one is correct.

My Toshiba has 4 video drivers, where only one is the right one. Same with wifi too. Manufacturer is better, and will work, compared to the chip manufacturer too, as many have specialized packages to install.
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Old 31/05/2018, 12:13 PM   #6
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Default Re: Driver Installation Issue

Go to properties of the device and grab the HardwareID, copy it and look for the correct driver.
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Old 01/06/2018, 08:55 AM   #7
GTLS
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Default Re: Driver Installation Issue

Quote:
Originally Posted by GTLS View Post
Go to Intel's website and search for downloads for your CPU's. You will find non OEM versions of all intel drivers there. (like Intel HD Graphics and even Intel RST). - https://downloadcenter.intel.com

You can also download their Driver Update Utility to download and update all intel based drivers automatically.

If I am not wrong, you will also have to enable Rapid Storage technology from BIOS.
trust me this will work.
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